Customer Service

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Mystery Shopping
- J. E. Lowery Professional Services...
- Mystery Shopper, USA
- Customer Service Perceptions
- Sensor Quality Management Inc.
- Business Evaluation Services
- Reality Check Mystery Shopper
- All-Star Customer Service, Inc.
- Dynamic Advantage
- Shoppers Confidential Inc.
- Feedback Plus, Inc.
- Albatross
- Golden Resources Marketing Group
- Service Check
- SNEAK PEAKms
- Berring HIne Consulting
- Check Mark, Inc.
- Shopn Chek International
- Consumer Research Group (CRG)
- The Secret Shopper Company
- Shadow Shopper
- Performance In People Ltd
- Quality Consultants, Inc
- Mysteryshopper.com.au Pty Limited
- Mystery Shopping Matters
- Mystique Shopper LLC
- National Shopping Service
- Sipe and Associates
- National Shopping Service Network, LLC
- Northwest Loss Prevention Consultants
- SG Marketing Group
- Shadow Shopper
- Shoppers Critique International
- Sinclair Service Assessments
- Mystery Shopping Resources
- Mystery Shopping Providers Association
- Satisfaction Services, inc.
- Shopper Anonymous
- Mysteryshopomatic.com
- Shoppers, Inc.
- Shoppers View
- Sights on Service, Inc.
- Shopn Chek
- Shop Incognito
- Shadow Shopper
- Pacific Research Group
- ServiceTRAC, Inc.
- Schryver Enterprises. LLC
- Pinkerton Field Research Services
- Premier Service
- Richey International
- RetailTrack
- Retail Rapport Ltd.
- Presence Quality Mystery Shopping
- Retail Maxim
- Quality Assessments Mystery Shoppe...
- Restaurant Evaluators, Inc.
- Quality Eye Mystery Shopping
- React Surveys
- Quality Scheduling Group LLC
- Second To None, Inc.
- ServiceSense
- Service Performance Group
- Service Intelligence, Inc.
- Service Excellence Group
- PAN Research
- Service Evaluation
- Perfectly Frank inc.
- Person To Person Quality
- Service Alliance, Inc.
- Secret Sleuths
- Secret Shopping Services
- Secret ShopNET
- QualityWorks Associates
- Sonyas Mystery Shoppers
- Westcoast Mystery Shopping
- VisitorFriendly
- Verification Roberte Inc.
- U.S. Mystery Shoppers, Inc.
- The Performance Edge, Inc
- The Kirandt Group, LLC
- The Insight Group International
- The Hotel Shopping Network
- The Christian Science Monitor
- Tern Consultancy
- Tenox Appraisal Systems
- Sutter Marketing
- Support Financial Resources, Inc.
- SpySee
- Speedmark Information Services
- Mystery Shoppers Ltd.
- Mystery Shoppers
- Hindsight
- Hilli Dunlap Enterprises
- Hidden Concepts Inc.
- Guest Check
- Greet America Mystery Shopping
- Green & Associates
- GAPbuster Worldwide
- Game Film Consultants
- Frontline Shoppers Inc.
- Focus Plus Service Auditors
- Evaluation Systems for Personnel
- EMysteryShopper
- DSG Associates, Inc.
- Douglas Stafford International
- Data Quest, Ltd.
- ICC - Decision Services
- ICU Associates Inc.
- Image Checkers
- Mystery Shop Inc.
- Michelson & Associates, Inc.
- Mars Research
- MacPherson Mystery Shopping and Re...
- Kinesis

Mystery Shopping (part 2)
- JKS Mystery Shopping Ltd
- Jireh Scheduling and Research
- Jancyn Evaluation Shops
- J.M. Ridgeway Co.
- ITS (Incognito)
- IntelliShop
- Inland Retail Services
- Infotel
- Imyst, Inc.
- Imaginus Training & Developmen...
- CV Marketing Research Inc.
- Customer Point of View
- AQ Services International
- Anonymous Shoppers and Assessments...
- Anonymous Insights, Inc.
- Amusement Advantage, LLC
- Advanced Phone Ups
- ACRA, Inc.
- Acorn Management Associates
- AboutFace
- A Step Above Service Evaluations, Inc.
- A Customers Point of View, Inc.
- Ardent Services, Inc.
- Ascent Research Associates, LLC
- Associate Consumer Evaluations Mys...
- Customer 1st
- Creative Image Associates
- Count On Us
- Consumer Impressions, Inc.
- Confero, Inc.
- ComSim, Inc.
- Clandestine
- Checkout (UK) Ltd
- Certified Reports, Inc.
- C-Chex
- Bestmark
- Barry Leeds and Associates
- BARE International
- Ath Power
- At Random Communications


Education and Training
- Customer Service Works
- Customer Service University
- Customer Service Review, Inc.
- Communication Strategy Consultants
- AM International Learning
- The Physics of Customer Service
- Professional Edge
- Thank You Very Much, Inc.
- Oriel Training
- Telephone Doctor
- Learning Journey, Inc.
- Learning Curve
- Kandan, M.
- Jones Associates
- JoAnna Brandi & Company, Inc.
- Interaction Metrics
- Impact Learning Systems
- Glasstap Training Services
- Gehegan & Associates
- Ford, Lisa
- Expressive Concepts
- Dionco Inc.
- CustomNet Services
- Customer Focus, Inc.
- Customer Care Training and Consulting
- LMR Associates
- M2S2 Communications
- Mark Eppler & Associates
- Telephone Doctor
- SunShower Learning
- Sterling Consulting Group, Inc.
- Signature Worldwide
- Service Strategies
- Service Quality Institute
- Rapid Results
- Progressive Image
- Power Train
- Peak Performance International Pty Ltd
- Optimum Operating Procedures and S...
- Myra Golden Seminars
- Measure-X
- Martrain Ltd
- Craig Harrisons Expressions of Exc...
- Corporate Dynamics, Inc.
- ContactPoint
- Ceres Innovations Inc.
- Caliluna Consulting
- Belding Skills Development Corp.
- 1stCo Business Development
- WOW! Performance Coaching, Inc.
- Vital Signs Training
- Total Performance Limited
- Tooty Inc.
- The WOW Class
- The I.M.P.A.C.T. Training Group, Inc.

Consulting
- Customer Service Consultancy Ltd
- Harding & Yorke Group Plc
- GCCRM
- ELoyalty
- CustomersFirst.
- Customer Transformations Ltd.
- CRM (UK) Ltd
- Keep Customers
- Cape Consulting Ltd

Consulting (part 2)
- Business Insights Group
- Ageless Media
- AeroComp Consulting Inc.
- Aegis Communications Group, Inc.
- CGA
- Parago, Inc.
- Reviewit4u.com
- Zero Variance
- Your Customer Ltd.
- Trendsource, Inc.
- The Service Quality Department
- The Customer Champion Institute
- TARP
- Synetro Group, LLC
- Support Channel Ltd.
- Snow & Associates
- Roger Rowett and Associates

Software
- Aestiva
- The Service Manager - TSM
- Witness Systems
- Q-go
- Precision
- Practical Solutions Inc.
- PhaseWare, Inc.
- Orasi Software, Inc. - IdeaScope
- Medallia
- LiveWire Logic
- Knowledge Base
- Knova
- InterFAQs
- FrontRange Solutions
- Exametric, Inc.
- EAssist
- CustomerFAQs Solutions Ltd.
- CScontact
- CRM4Insurance
- Querybot Systems
- QueueVision Inc.
- Vuechat
- ViewsCast
- Ulysses CRM
- Tree Management Systems, Inc.
- Transversal Corporation Ltd
- SupportSentry
- Square Systems Ltd - Opinion-8
- Skywire Software
- Simon Dutton Associates Ltd
- ScandiaCom
- Satmetrix Systems
- ResponseTek Networks Corp.
- Respond UK Plc
- Rapid Stability Incorporated
- Ransys Ltd.
- RaiderCSS
- CRM Technologies Ltd.
- CRM Software Solutions
- Actricity
- Cloudgate, Ltd.
- ClearFrame Solutions Corp.
- Chordiant Software
- Charter Continuum
- Castle CRM
- Blue Tahiti Software Ltd
- Aexis

News and Media
- CRM Blog
- CSM
- CRM & SFA Best Practices
- CRM Daily
- CRM Today
- Service Untitled
- Outsourcing CRM
- European Centre for Customer Strat...
- ECustomerServiceWorld.com
- ECRMGuide
- DestinationCRM.com
- Customer Service Group
- Customer Management Community (CMC)
- CRMDirectory.com

Conferences
- Customer Strategy & Management
- Customer Service Week
- CRM Summit

Associations
- Customer Care Institute (CCI)
- Toronto Chapter of the Internation...
- The Association of Support Profess...
- Mystery Shopping Providers Association
- International Customer Service Ass...
- Customer Service Institute of Aust...
- Customer Service Benchmarking Asso...
- Customer Satisfaction Measurement ...
- Contact Professionals Alliance
- Consortium for Service Innovation