How to Build a Community to Grow Your SaaS Company

Building and running a private community for your market is time-consuming — but can lead to huge rewards. How can you drive growth with a community?

Magic Moment: Domo Named a Gartner Challenger

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Everything You Need to Know About Retention (Rates)

Learn how to measure, analyze, and improve your retention rates to turn your SaaS business into a success.

What Type of SaaS Are You Building?

What sounds like an unimportant question has important implications for your overall strategy and the success of your SaaS company.

Why Domopalooza 2021 Could Help Shape the Future of BI

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How Domo Values Propelled a Hockey Team to Greatness

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ChartMogul ❤️ QuickBooks & Xero

Thanks to our partners at SaaSync, it’s now possible to import your data from QuickBooks and Xero into ChartMogul.

How Code Blocks Can Make Problem Solving Easier

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The Last SaaS Churn Guide You’ll Ever Need to Read

Read it. Bookmark it. Save it. In this blog post, we have collected everything you need to know about churn — along with links to the ...

COVID Discounting: To Do or Not To Do

At a time when everyone is using the global pandemic as an excuse to cut costs and ask for rebates, we look at how you ...

2021 Predictions: 6 Domo Leaders Peek Into Crystal Ball

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4 Integrations for Getting the Most Out of Box

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1000 SaaS Metrics in Your Pocket!

The ChartMogul iPhone app is live and available to all our customers.

ChartMogul in 2020: What We Achieved This Year

Looking back at the biggest accomplishments of our team over the last 12 months.

What a Shift to Self-Service BI Did for a Company’s Culture

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The Ultimate SaaS Acronyms Cheat Sheet

The SaaS Acronyms Cheat Sheet will be your trusted advisor regardless of whether you're just getting started in the industry or if you need to ...

Maximize Your Salesforce CRM Data with These Integrations

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New feature: Add Custom Charts to Your Dashboard

In the summer of 2018 we released an awesome feature — the ability to create and save custom charts in ChartMogul. We call these Saved Charts. Until ...

How to Optimize Your Data Warehouse Investments

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DHL’s Analytics Portal: Rx for Vaccine Shipping Success?

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How Stripe Dominates Online Payments by Going After Developers

With the changes brought about by the global pandemic and talk of a new fundraising round at a valuation of up to $100B, Stripe seems ...

A Simplified Method for Forecasting MRR Growth

As 2021 approaches, discussions about forecasting MRR are becoming commonplace in companies of all sizes. In this article, Travis shares his tested method for predicting revenue ...

How Does Domo Work? Here’s How to Find Out

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Making Customer Feedback Your Next Big Superpower

Collecting and using customer feedback to improve your products, services, and customer experiences can sometimes feel the same as navigating a rough current in the ...

SaaS Growth Rate: How to Track Your Growth in 2020

Calculating your growth rate was simple in a world where SaaS wasn’t as crowded and there weren’t so many different go-to-market strategies. Things ...

The Leader’s Guide to Annual Contract Value (ACV)

Annual contract value (ACV) is one of the less popular metrics in SaaS. However, it is one of the most important metrics when measuring the ...

How We Combined Churn Analytics with Customer Feedback to Develop a Better Product

In this post, Klaus-M. Schremser tells us the story of how the Usersnap team turned churn analytics into a powerful tool to improve their product.

New (Beta) Feature: MRR Webhooks!

We’re excited to unveil a new (beta) feature called MRR webhooks! Create a webhook and each time a customer’s MRR changes some JSON ...

How Invoiced is Combining Usage and Revenue Data to Plan Their Product Roadmap

We recently announced a new partnership and integration with Invoiced. The integration was created by the Invoiced team because they wanted to find a way ...

From Hack(athon) to Feature: How We Built “MRR per Customer per Month”

A few months ago we held ChartMogul’s first internal company-wide hackathon. Today, we are launching a feature that came out of it!

We Had to Cancel Our Lisbon Offsite, so We Commissioned an Illustrator to Draw Us There Instead!

An annual tradition at ChartMogul is to gather the whole team somewhere a little exotic for a few days around the time of our company’...

Freemium: Playing the Long Game

Freemium is gaining popularity as an effective growth strategy for B2B SaaS companies. Yet assessing this pricing model's success can be challenging if you're ...

Exploring Two Underappreciated MRR Growth Levers

In a recent post, we set out to answer the most common questions people have about MRR. Unsurprisingly, many of those rotated around the best ...

The Monthly Recurring Revenue Guide for 2021

Answering the most common and most pressing questions about MRR to guide your 2021 planning.

Forecasting Sales in a Product-Led Business

Sales forecasting is challenging on its own and especially so when you have to combine it with a product-led motion. Derek Skaletsky has developed a ...

Burnout and How I Clawed My Way Out

Stefan Pretty tells us about his experience with entrepreneurial burnout — what it took him to recognize the problem and how he ultimately dealt with it.

How to Prepare Your Startup for Acquisition

Selling a startup can be an exhausting, overwhelming process, but the right preparation can make it much easier. 4x entrepreneur Andrew Gazdecki shares how you ...

The Rise of Self-Service Analytics

Self-service analytics products are challenging the status quo of building versus buying data solutions, and changing how data teams work. ChartMogul’s CEO, Nick Franklin, ...

Sales Ethics: How to Build a Sales Organization You’re Proud Of

Good ethics is good business. Learn why it is important to work on your personal values and how to build a strong set of values ...

How to Reduce Customer Churn with Brand Voice Continuity

Tired of the same ol’ “X proven ways to reduce customer churn”? Conversion copy expert Gillian Singletary suggests a new framework to align copy across ...

Customer Interviews: The Most Insightful B2B Marketing Technique Marketers Often Ignore

Customer interviews are a powerful tool that can help you better position your B2B product to attract and retain more customers.

PR for SaaS Businesses: How to Get High-Quality Leads (Includes Scripts)

PR for SaaS businesses doesn’t have to be hard or complicated. With the right approach, you can turn more of the “no’s” into “...

The New Tags Manager Lets You Quickly Edit and Delete Your Tags

Tags have always been a popular feature that ChartMogul users employ to segment and understand their customer base. The introduction of the new Tags manager ...

New Feature: MRR that Entered/Left Segment

We have added a new feature to our "MRR by Plan" report, which makes it clearer how many customers have entered and left the segment ...

Announcing the All-New ChartMogul CSV Uploader

The new CSV uploader is a simple and reliable way to import your subscription billing data into ChartMogul. Unlike our Google Sheets add-on, the CSV ...

3 Improvements to Custom Attributes That Make Customer Segmentation Even More Powerful

Custom attributes are now much faster to add and use, making them an even more powerful way to segment your customers and find new ways ...

SevenFifty Improved Retention and LTV by Marrying Engagement and Subscription Data

SevenFifty’s VP of Finance and Operations, Jonathan Tartell tells us how they used their existing revenue data to improve financial reporting and create a ...

5 Ways to Prepare a New Salesperson for Cold Calling

Onboarding a new member of your sales team is challenging on its own, but especially so when they have to call prospects out of the ...

How to Speed Up Your Website by Optimizing Content Delivery

Having your own web presence remains critical, but with so many types of websites you can build, ensuring your page loads blazingly fast is one ...

Wartime SaaS Forecasting: Fighting Uncertainty by Accounting for Unknowns

In an environment marked by a global pandemic and market volatility, advocating for SaaS forecasting seems like a lost cause. But Matt Wensing argues that ...

Culture Videos Are Not Just for Hiring (They Are a Great Sales Weapon Too!)

No matter what industry vertical you operate in, there’s one essential element that makes people buy from you — trust. Culture videos give you a ...

Driving Startup Growth With Cold Outreach: Use Cases And Best Practices

In a cruel world of startups, you either grow or you die. And this often means trying every trick in the book, including the less ...

Choosing the Right Billing System for Your SaaS Business [Updated for 2020]

So you're building an awesome subscription business — great! But you need to tackle what is arguably one of the most important parts: Billing. How do ...

Bootstrap vs VC Funding: These 4 Factors Can Help Determine Which Path Is Right for You

Contrary to what both proponents of bootstrapping and raising capital want you to believe, choosing between the two sides of the debate is not just ...

How Do You Know You Can Trust Your Subscription Metrics?

Are you responsible for getting subscription metrics like MRR right? At ChartMogul, we auto-generate subscriptions and metrics from invoices and transactions — we believe this gives ...

How Buffer Reached $20m in ARR by Focussing on Growing ARPA

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA.

Introducing the ChartMogul Subscription Data Platform

Extracting value from revenue data is a vital element in running a successful subscription business. Today, we’re excited to share the next step in ...

???? How “firing” the wrong customers allowed me to generate 2.5X revenue from the right ones

Reilly Chase knew that raising prices would not sit well with all of his customers. But he also realized he had to focus on the ...

Finding the Best Sales Commission Structure for your Business in 2020

Building a great sales team is not just about hiring the best people (although that certainly matters). It's also about creating a commission structure that ...

A Guide to SaaS Customer Onboarding [Updated for 2020]

'Customer Onboarding' is an umbrella term that's often used to describe the entire process that users go through when they start their journey as a ...

Webinar Marketing: How Webinars Can Be Used at Every Stage of the Customer Lifecycle

Webinars are a powerful tool that can be used at every stage from turning unsuspecting leads into loyal customers. We asked Demio, one of the ...

Flipsnack 4x’ed Revenue by Running Growth Experiments Faster

Product and marketing use ChartMogul to gather data, run better campaigns, improve the product, and learn faster.

Teamwork is Turning Its Partner Program into a Powerful Acquisition and Retention Tool

Ryan Mesches is using ChartMogul to measure the effect of the Partner Program on the company’s bottom line.

The Ultimate Guide to Using Customer Testimonials to Boost Sales

People don’t trust brands, they trust other people. That doesn’t make brands powerless — customer testimonials are a powerful weapon they have at their ...

5 Sales Lessons from Leadfeeder’s Journey of Growing $150k MRR Without Salespeople

In the early stages of a SaaS company, when hiring sales reps is not an option, growing "organically" is key to achieving traction. But that ...

How to Share Information Across a Remote SaaS Team

Communication is the biggest challenge of remote teams. A simple time-tested principle can help you overcome it and become more productive.

ChartMogul’s 2019 in Review

The tradition lives on! We're back with another look back on what we shipped, published, and achieved this year.

4 Tips on Creating a Best in Class Sales to Customer Success Handoff

Getting a new customer on board is a happy time for every sales team, but it’s not quite the end of the road. The ...

How to Build a (Remote) Customer Success Team for a SaaS Company

Running a successful subscription business depends on forging strong relationships with your customers. Learn how to make customer success the source of your competitive advantage.

Growing Your Company Requires a Process. Here’s How to Develop It

Growing your business requires constant optimization. And not the haphazard "see what sticks"-type, but a robust plan executed with purpose. Wes Bush reveals the ...

How BusterBox is using segmentation and LTV to grow to €100k in MRR

Liam Brennan and his co-founders are using ChartMogul to understand their business, align their team, and double their revenue.

Using Knowledge Management to Improve the Flow of Sales Knowledge

When a salesperson leaves your company, they're taking valuable knowledge with them. Use these methods to learn how to document, retain, and share that knowledge ...

How SaaS is Like Monty Python and 6 Other Things I Learned at SaaStock 2019

2 days of talks and meetings at SaaStock 2019 made one thing clear: The industry is moving out of its baby phase and into its Golden Age.

How to Run Sales in the Era of Product-Led Growth

How do you keep Product-led growth effective in a market where all competitors are using it? Align it with your sales and marketing teams.

Customer Acquisition Cost: The Secret Weapon of Successful Startups

The customer acquisition cost can help you create, measure, and improve a business model that will put your business on the path to profitability

ChartMogul is 5!

Our founder Nick shares his reflections (and a few vanity metrics) on the last 5 years.

Startup Sales: Everything You Need to Know About Building Your First Sales Team

It's easy to get lost in the weeds when there's so much to do. But sales is the one thing founders cannot oversee — without it ...

New Feature: Improved Accuracy of MRR Movements Thanks to Smart Grouping

The new feature allows you to control how simultaneous movements are recorded, thus leading to a more accurate summary of MRR movements

How to Use High-End Courses to Grow Your SaaS Company

The real-life examples of 3 companies that use online courses (that they charge a premium for) to educate customers, lower churn, and grow their revenue

The Full Guide to ARPU for SaaS Companies

Average revenue per user (ARPU) is one of the most important measures needed to understand the quality of revenue SaaS companies generate

How Revenue-Based Financing Works and What RBF Providers Care About

Revenue-based financing is quickly becoming a popular way for startups to raise funds without sacrificing equity. This is how it works.

eLearning Video Production: How to Create Effective Courses in 7 Steps

Producing quality videos is key for success in online education. Here’s everything you need to know about eLearning video production.

Contacts+ Is Using ChartMogul To Cut Churn In Half In 2019

Thanks to ChartMogul, Contacts+ is using their data to understand the behavior of their customers, cut churn in half, and boost retention.

Meditopia Grew Active Subscribers 500% by Tweaking Its Monetization Strategy

Having access to reliable data in real time within ChartMogul helps Meditopia find the sweet spot between growing sustainably and reaching as many people as ...

What Works for Content Marketing in 2019 (and Beyond)?

Content marketing is becoming harder. What has worked so far, might not be as effective anymore. We asked Sujan Patel to walk us through the ...

The Ultimate Mobile Analytics Cheat Sheet

Whether you’re driving new streams of revenue or engaging on-the-go users, you need to know how your app is performing. These are the key ...

Slack’s IPO Is Going to Be a Success. Here’s Why

SaaS companies have a lot to learn from Slack's relentless focus on building a great product and aligning it with a business model that supports ...

Good Design is the Secret to a Successful SaaS Conference Presence in 2019

Creative plays a critical role in how we prepare for SaaS conferences. We believe it's the cornerstone in making our participation a success.

How We Run Finance & Operations with Two People at ChartMogul

With only 2 people on our Finance & Operations team, we have to be smart about how we use our resources. These are the tools that help ...

How to develop a success management strategy

Who are your most valuable customers? How can you support and retain those customers in the long term? If you're asking questions like these, then ...

???? Find out which animal(s) you’re hunting

Christoph Janz (Partner at Point Nine Capital and investor in ChartMogul) has written a lot about the 5 different ways to build a $100M SaaS business ...

The SaaS guide to website personalization

In this post, our friends at Proof will cover what exactly SaaS companies need to know about personalization. Plus, they’ll give you a quick ...

What compounding subscription cash flow really means (and looks like)

Ever wonder how retention affects cash flow? We took a peek at how our own subscription model and cash flow is affected by the compounding ...

Growth hacking for mobile apps with Aleksandra Siciarz

Earlier this month, I had a chance to learn more Aleksandra Siciarz’s role as a mobile app marketing lead at GetResponse. Here she shares ...

Google Play integration completes mobile subscription analytics puzzle

With our new Google Play integration, all ChartMogul users can now combine subscription insights from iOS, Android, and web sources.

The Continuous Saga: how to keep a steady pace without breaking things

How to transition from the “move fast and break things” paradigm to a “keep a steady pace and don’t break things” -- all while ...

The Ultimate Failed Payments Cheat Sheet

Do you know how much of your churn is due to failed payments? Our newest PDF guide unpacks how you can identify and address passive ...

Running a high performance, distributed success team

Serving your global customers across multiple time zones is much easier when your team is fully distributed. In this post, we will look at the ...

Building an intentional sales culture

Defining the 'how' and 'why' of your early sales culture helps make the right thing easy to do. In this post, I discuss sales culture ...

Churn-informed onboarding and engagement strategies

Onboarding emails meet churn indicators. Steph Knapp discusses how you can identify and use weaknesses to optimize your overall onboarding and customer engagement strategy.

How to turn a first-time purchase into a high LTV customer

Successfully turning your e-commerce traffic into repeat customers with high LTV lies in segmentation and personalization. ChartMogul customer Justuno takes us through it.

SaaS Metrics Refresher #10: Wrapping it all up

It's time to look back at the topics covered in our SaaS Metrics Refresher course and pull out some lessons learned.

Frontify grows with ChartMogul

Rahulan Sivalingam shares how the team at Frontify uses ChartMogul to inform decision-making and to drive action. Our favorite part of this story? They've been ...

SaaS Metrics Refresher #9: Segmentation

Segmentation in SaaS may seem like a basic analytics practice, but it's actually a critical part of your growth strategy that can help you understand ...

Create and Share Customer Lists in ChartMogul

Supercharge your workflow with ChartMogul. We’ve revamped customer lists to be customizable, savable and all-around awesome.

SaaS Metrics Refresher #8: Data Literacy

It's more important than ever to ensure that your whole team is well equipped to work with metrics and data.

How Instapage is using ChartMogul to move upmarket

Instapage CEO Tyson Quick shares how his team leverages ChartMogul to track the health of the business, plan for the future, and experiment with different ...

5 Sneaky Reasons You’re Losing Customers (despite your best intentions)

Struggling with churn? Guest blogger and ChartMogul friend, Kristen LaFrance from Churn Buster, discusses some of the lesser-known reasons companies lose customers and what to ...

The ChartMogul 2018 year in review

One of our favorite end-of-year traditions is reflecting on what we shipped, published, and achieved each year. Here's a summary of our 2018 highlights.

The 20 most popular SaaS Roundup reads of 2018

Every week we scour the web to pick our top three industry reads and share them in our SaaS Roundup newsletter. As we approach the ...

PieSync keeps a pulse on performance with ChartMogul

Teams at PieSync use ChartMogul to measure demand and growth, to test pricing changes, and to capitalize on new upsell opportunities.

David Skok on choosing the right metrics for the right growth stage

In this one-off episode of SaaS Open Mic recorded at SaaStock Dublin, I talk to the "Godfather" of SaaS metrics, David Skok.

SaaS Metrics Refresher #7: Revenue Recognition

In this week's lesson, we're tackling the tricky process of converting bookings into revenue — also known as revenue recognition.

SaaS Metrics Refresher #6: Cohort Analysis

Learn how to identify trends in behavior across the entire customer lifetime with cohorts